1. Login to My Duck using your Duck Member Number and your password.
If you don’t have a password, click on Lost Password. This will take you to a page where you can enter your Member Number (user name) or your email address. Enter ONE of these (that is, your email address or your member number) and your login details will be sent to your recorded email address.
3. Login through My Duck.
4. Check your contact details.
5. If you wish to join the new policy, you will need to add a policy application for the new year. Once you are logged in to My Duck you will be able to select the option for adding yourself on to the new policy.
6. Your application will be reviewed and if all is well, approved, and your documents will be sent to you via return email.
Once you join this policy, your material will be stored in your My Duck area for you to access whenever you need it.
If you are having trouble logging in using your password, perhaps try copying and pasting the password, or make sure your Caps Lock is off.
If it is still a problem, it could be that your browser is saving an older, incorrect version of your password and re-entering it when you fill in the field. If you think that might be it, clearing your cache file could help.
Make sure you enter only one of your Member Number or your email address on the lost password page, not both.
Have you entered your correct email? Or could you have used a different email address?
If you are still having problems, email the office. We’ll get back to you as soon as we can.