1. Login to My Duck using your Duck Member Number and your password.
Your member number is on your certificate of currency next to your name. If you don’t have a password, click on Lost Password. This will take you to a page where you can enter your Member Number (user name) or your email address. Enter ONE of these (that is, your email address or your member number) and your login details will be sent to your recorded email address.Or contact the office and we'll help you.
2. Once you are logged in to My Duck, select the Add/Renew Membership option.
3. Check your contact details are correct.
4. Select what you wish to be covered for in the 2019/2020 policy. It will be prefilled with the cover you had last year, so just make the changes you wish.
5. Complete the online payment.
Your documents will be returned to you via email. You are also very welcome to fill out the paper application form instead and return it to us through the mail. You can download the application through the website or we can send you a copy.
Once you join this policy, your material will be stored in your My Duck area for you to access whenever you need it.
And, of course, please contact the office if you need any assistance.
If you are having trouble logging in using your password, perhaps try copying and pasting the password, or make sure your Caps Lock is off.
If it is still a problem, it could be that your browser is saving an older, incorrect version of your password and re-entering it when you fill in the field. If you think that might be it, clearing your cache file could help.
Make sure you enter only one of your Member Number or your email address on the lost password page, not both.
Have you entered your correct email? Or could you have used a different email address?
If you are still having problems, email the office. We’ll get back to you as soon as we can.